Shipping policy

Domestic Shipping

All orders are processed within 1–2 business days.

For orders including custom laser engraving, please allow 1–5 business days prior to dispatch. Express orders are prioritised.

We use Australia Post as our shipping provider. Estimated delivery times are Regular: 2–6 business days, Express: 1–3 business days. These are estimates provided by Australia Post and are not guaranteed delivery dates. Once your order has been dispatched and you have received your tracking details, please track your parcel via the Australia Post app or website. For tracking issues, please contact Australia Post directly.

Shipping charges are calculated and displayed at checkout.

If we are experiencing a high volume of orders, dispatch may be delayed by a few days; please allow additional time in transit. If there is a significant delay in shipping your order, we will contact you by email or phone.

Postal Damages or Loss

If your order arrives damaged or does not arrive, please contact us and we will help resolve the issue. This may include lodging a claim with Australia Post, arranging a replacement, or a refund, in line with your rights under the Australian Consumer Law. We may ask you to retain original packaging and photograph any damaged items to support a claim.

International Shipping

We ship internationally via Australia Post. Estimated delivery times are provided by Australia Post at checkout and may vary by destination and customs processing. Please refer to Australia Post's international shipping estimates for the most current timeframes.

Any applicable customs duties, import taxes, or charges are calculated automatically at checkout. Where these are not collected at checkout, the customer is responsible for any duties or taxes charged by customs on arrival.

International delivery timeframes are estimates only and are not guaranteed, as they can be affected by customs processing in the destination country. For loss or damage during international shipping, the same process outlined above applies, please contact us and we will assist with a carrier claim, replacement, or refund in line with your rights under the Australian Consumer Law.